PRIVACY POLICY FOR ELEPHANT WATCH SAFARIS

At Elephant Watch Safaris Ltd, we value your trust and respect your privacy. Whether you are browsing our websites, making an inquiry, subscribing to our newsletter, completing an indemnity form, or staying with us at Elephant Watch Camp or Sirocco Wildlife Sanctuary, we are committed to protecting your personal information and handling it with care, transparency, and responsibility.

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This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us online, in person, or through our services.

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By using our websites or sharing your information with us, you agree to the practices outlined in this Privacy Policy.

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1. Information We Collect

Depending on how you interact with us, we may collect the following information:

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Personal Information

This may include:

• Full name
• Email address
• Phone number
• Nationality and country of residence
• Travel dates and booking details
• Guest preferences and dietary requirements
• Emergency contact details
• Information submitted through indemnity forms or guest registration forms
• Communication preferences

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Booking & Payment Information

When making reservations or payments, we may collect:

• Billing details
• Transaction records
• Payment confirmation information

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Please note that full card details are processed securely through third-party payment providers and are not stored directly by Elephant Watch Safaris Ltd.

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Website & Technical Information

When visiting our websites, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referral links and website usage patterns

This helps us improve the website experience and understand how visitors interact with our platforms.

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2. How We Use Your Information

We use your information to:

• Respond to inquiries and booking requests
• Process reservations and guest stays
• Send booking confirmations and important travel information
• Share newsletters, updates, offers, and conservation stories (only where consent is given)
• Improve our guest experience and services
• Manage indemnity forms and operational logistics
• Communicate with guests via email, phone, or WhatsApp where appropriate
• Maintain the safety, security, and smooth running of our operations
• Understand website performance and improve our digital platforms

We may occasionally use guest feedback, reviews, or testimonials shared with us publicly unless otherwise requested.

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3. WhatsApp & Direct Communication

By sharing your phone number with us, you consent to being contacted via phone call, SMS, email, or WhatsApp regarding:

• Reservation updates
• Arrival logistics
• Guest support
• Booking follow-ups
• Important operational information

We aim to keep communication relevant, respectful, and limited to necessary updates and hospitality-related engagement.

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4. Newsletters & Marketing Communication

If you subscribe to our newsletter or opt into marketing communication, we may send you:

• Camp updates
• Seasonal offers
• Conservation news
• Special events and experiences
• Stories from Elephant Watch Camp and Sirocco Wildlife Sanctuary

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

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5. Cookies & Website Analytics

Our websites use cookies and similar technologies to improve functionality and understand visitor behaviour.

• Cookies may help us:
• Remember your preferences
• Improve website performance
• Analyse traffic and usage patterns
• Enhance your browsing experience

You can choose to disable cookies through your browser settings, though some website features may not function optimally.We may use third-party analytics tools, such as Google Analytics, to better understand website usage.

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6. Google Forms & Indemnity Forms

We may collect guest information through Google Forms or similar digital tools for:

• Indemnity and liability documentation
• Guest registration
• Dietary and medical considerations
• Travel coordination
• Operational planning

These forms are stored securely and accessed only by authorised team members where necessary for guest experience and operational purposes.

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7. Sharing of Information

We do not sell or rent your personal information. We may share information only where necessary with:

• Trusted service providers and operational partners
• Payment processing providers
• Government or regulatory authorities where legally required
• Professional advisors or technology providers supporting our operations

All third parties handling information on our behalf are expected to maintain appropriate confidentiality and security standards.

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8. Children

We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not allow your children to submit personal information without your permission.

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9. Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorised access, misuse, disclosure, or loss.

While we work hard to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

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10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil booking and operational requirements
• Meet legal, accounting, or reporting obligations
• Resolve disputes
• Maintain business records

When information is no longer required, we take reasonable steps to securely delete or anonymise it.

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11. Your Rights

You may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Withdraw consent for marketing communication
• Request deletion of your information where applicable

To make such a request, please contact us using the details below.

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12. Third-Party Links

Our websites and communications may occasionally contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites.

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13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or technological changes. Updated versions will be posted on our websites with the revised effective date.

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14. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or how we handle your personal information, please get in touch with us:

Elephant Watch Camp: info@elephantwatchsafari.com | https://www.elephantwatchsafari.com/

Sirocco Wildlife Sanctuary: info@siroccowild.com | https://www.siroccowild.com/

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To assist us in handling your request, please provide your full name and relevant details.

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Thank you for trusting Elephant Watch Safaris Ltd. We remain committed to protecting your privacy while creating meaningful, conservation-led experiences in the wild.